Cancellation Policy
Effective: January 16, 2026
By purchasing a package, the customer agrees to the following cancellation and refund terms:
Individual Service Cancellation
- •Cancellations must be made 48 hours before the scheduled service
- •Cancellations within 48 hours: $25 fee per service
- •No-shows: Full service charge + $50 penalty
Package Cancellation and Refunds
If the customer purchases a package and decides to cancel before completion:
- •Used cleanings: Charged at FULL PRICE without discount ($120 per cleaning)
- •Unused cleanings: 50% refund only
- •Processing time: 7-14 business days to original payment method
- •Administrative fee: $15 per refund request
Package Cancellation Example
Customer buys 10-Pack ($780 with 35% discount)
Uses 3 cleanings, then cancels
3 cleanings @ $120 each = $360
7 remaining cleanings = $420 ÷ 2 = $210 refund
Administrative fee = -$15
Total refund: $195
Processing time: 7-14 business days
Rescheduling
- •Free rescheduling with 48+ hours notice
- •Within 48 hours: $15 reschedule fee
- •Maximum 2 reschedules per package
Payment Terms
- •All payments processed via Stripe only (credit/debit)
- •Packages are non-transferable to other people
- •Packages expire 12 months after purchase
- •No extensions or exceptions to validity period
By making a purchase, the customer confirms they have read, understood, and accepted this cancellation policy.
For questions about this policy, contact us at [email protected] or call 956-608-1216.